Privacy Policy
The Privacy Policy of ROSA AZUL KIDS was created to demonstrate its commitment to the security and privacy of the information collected from users ("Users") of the ROSA AZUL KIDS website. The information we collect helps us continually improve the website and enrich the user experience.
Our privacy policy aims to explain to users how their data and information are processed, stored, and used on our website. Users' information will not be provided, published, or sold under any circumstances, except as stated in this Privacy Policy.
This Privacy Policy complements the Terms and Conditions of the website and any other applicable terms for ROSA AZUL KIDS services.
1. COLLECTION OF YOUR PERSONAL DATA
1.1. Identity and Contact Information of the Processor. ROSA AZUL KIDS, a legal entity duly registered with the CNPJ under number 32.006.112/0001-46, located at Rodovia BR-470, Km 140, number 5400, Galpão 11 – 89162-710, Valada Itoupava, Rio do Sul – SC, hereinafter referred to as ROSA AZUL KIDS.
2. INFORMATION PROVIDED BY THE USER
2.1. Requested Information. To optimize your user experience on the ROSA AZUL KIDS website, we may request that you provide certain personal information. This includes information that can be used to identify you personally or contact you (individual or business account, name, email address, gender, CPF, date of birth, phone number, and residential address). Additionally, we may collect personal information when you request information about our services, submit comments, post on social media sites, participate in a promotion or campaign, or use any other feature of the ROSA AZUL KIDS website.
2.2. Collection of Personal Data. ROSA AZUL KIDS may collect customer data in various ways, such as when registering as a customer on the ROSA AZUL KIDS website, applying for a job with ROSA AZUL KIDS, browsing the ROSA AZUL KIDS website, contacting ROSA AZUL KIDS via the website ("Contact Us" page), or through communication with ROSA AZUL KIDS via email and phone.
3. DURING USE OF THE SITE
3.1. This site may contain links or frames from other sites, which may or may not be partners of the company. These links and frames are provided to offer additional benefits to users. However, the inclusion of these links and frames does not mean that ROSA AZUL KIDS is aware of, agrees with, or is responsible for them or their content. In other words, ROSA AZUL KIDS will not be liable for any losses or damages resulting from the use of such links or frames, and the responsibility for the content lies with the owners of those sites. Whenever other companies/partners are contracted to provide support services for the site, compliance with ROSA AZUL KIDS's privacy standards will be required.
3.2. For administrative purposes, the company may use "cookies"¹, and users can activate features in their browser to be notified when they are used or even disable them.
3.3. However, in the case of the website, none of this information is associated with the user as an individual. Everything is measured only in an anonymous and aggregated manner. The information tracked by cookies relates to your browsing activity, so cookies do not capture individual email addresses or any specific information about the user.
4. USE OF COLLECTED INFORMATION
4.1. Purpose of Collected Data. We use the information collected about you for a variety of business purposes, including, for example, delivering rewards, responding to your questions and requests, providing you with access to certain areas and resources of the ROSA AZUL KIDS website, communicating with you about your account and activities using the ROSA AZUL KIDS website, and changes in any of our policies. Additionally, we may use your personal information for other purposes for which you have provided consent, including:
(i) Commercial purposes and enhancing the services offered, with the following objectives: event management; user relationship management; sending communications and information, including for marketing purposes; managing user feedback; and monitoring job applications;
¹Cookie: A small file sent by the website and saved on the user's computer through the browser, which serves to track movements within the site and aggregate statistical information, such as the pages visited, what was downloaded, the internet service provider’s domain name, and the country from which visitors come (e.g., uol.com.br) and the addresses of sites visited immediately before and after.
(ii) Promoting activities and services, with the following objectives: sending communications and information, including for marketing purposes, as well as conducting advertising or prospecting campaigns;
(iii) Helping improve the site development, with the following objectives: measuring traffic and monitoring click flow.
(iv) Responding to requests as part of activities, with the following objective: managing requests and responses posted on the site.
(v) Other purposes based on ROSA AZUL KIDS's free will, as long as their purpose is demonstrated at the time of collection.
4.2. Change in Purpose of Use of Collected Data. If ROSA AZUL KIDS alters the purposes described in item 4.1 of this Privacy Policy, without adhering to the originally provided consent, the data provider will be informed, and the nature of the changes will be specifically highlighted, allowing the revocation of consent.
5. DATA SHARING
5.1. Data Sharing. Except as provided in this Privacy Policy, we will not share your personal information with third parties without your specific consent.
5.2. Circumstances for Sharing. Additionally, we may share your information under the following circumstances:
5.2.1. Third Parties Providing Services on Our Behalf. Service providers: To offer our products and services with quality, we rely on various service providers who handle personal data collected on our behalf and according to our instructions. These service providers primarily help us with fraud analysis, payment mediation, marketing campaign management, database enrichment, and cloud storage.
5.2.2. Your Contract for Sharing Personal Information. By using ROSA AZUL KIDS services, you may have the opportunity to share your personal information with third parties, including social media sites. If you agree to share your personal information, it will be disclosed to third parties, and the personal information you disclose will be subject to the third party's privacy policy and business practices.
5.2.3. Business Transfers. We may share your personal information with other entities and affiliates controlled by ROSA AZUL KIDS for commercial and operational purposes. As we continue to develop our business, we may sell or purchase assets. If another company acquires our company, business, or assets, it may also acquire the personal information (and Usage Information) collected and stored by us, thereby assuming the rights and obligations related to your personal information as described in this Privacy Policy. Additionally, if a bankruptcy or recovery process is filed by or against us, all this information may be considered one of our assets and may be sold or transferred to third parties.
5.2.4. Legal Disclosure. Except when ROSA AZUL KIDS receives a legal or judicial order, your personal information will not be transferred to third parties or used for purposes other than those for which it was collected.
6. INFORMATION SECURITY
6.1. Confidentiality. ROSA AZUL KIDS follows strict security and confidentiality standards to protect the personal information of our users. All personal information provided to ROSA AZUL KIDS will be collected by ethical and legal means, so that users are informed of the purpose for collecting information, and it is their choice whether or not to provide the information. The company will maintain the integrity of the personal information provided by users.
6.2. Legal Provisions. You are entitled to all rights provided in Article 18 of Law 13.709 of 2018. This means that, at any time, you can request: confirmation of the existence of data processing; access to the data we have about you; correction of incomplete, inaccurate, or outdated data; anonymization, blocking, or elimination of data considered unnecessary, excessive, or processed in non-compliance with the law; portability of your data to another service or product provider, upon express request and in compliance with commercial and industrial confidentiality; deletion of personal data processed with your consent, except in cases of legal or regulatory obligations, research by a research agency (with anonymization of data, when possible), transfer to third parties, or exclusive use of anonymized data by ROSA AZUL KIDS; information on public and private entities with which ROSA AZUL KIDS shared data; information about the possibility of not providing consent and the consequences of refusal; revocation of consent; filing a petition regarding your data against us with the relevant authority. These rights can be exercised through consumer protection agencies.
6.3. Security Measures. Industry-standard measures (e.g., firewalls and encryption tools) to protect against the loss, misuse, and unauthorized alteration of personal information under our control.
6.4. Account Cancellation. If a user wishes to cancel their account, they can contact us through our Customer Service at contato@rosaazulkids.com.br. The request will be processed within 15 (fifteen) business days. The user can also contact us through the same channel for suggestions or inquiries.
6.5. Responsibility. Please be aware that, although we strive to provide security for the information in our possession and control, no security system can prevent all potential breaches, and we are not responsible for any misuse or disclosure of personal or non-personal (anonymized) information related to its theft.
6.6. Access to Information. Access to collected personal information is restricted to authorized employees of ROSA AZUL KIDS or contractors who help us operate the website or process orders made through our e-commerce. Employees and contractors who misuse this information, violating this Privacy Policy, will be subject to ROSA AZUL KIDS's disciplinary penalties, as well as civil and criminal penalties.
7. USER RIGHTS AND DATA TRANSFER
7.1. User Consent. The information provider acknowledges and expressly agrees that ROSA AZUL KIDS, as described in this Agreement, may process personal data, including sensitive personal data, and may have access to, use, store, classify, evaluate, transmit, reproduce, store, eliminate, distribute, and process such data manually and electronically, in order to fulfill the purposes for which they were collected and in compliance with applicable laws on information security, privacy, and data protection, including, but not limited to, Law No. 13.709/2018 (General Data Protection Law), under penalty of liability for the infringing party for losses and damages.
**7.2. In addition to the information provided in this Privacy Policy, the user may also exercise the rights set forth in the General Data Protection Law, including:
(i) Confirmation of the existence of data processing;
(ii) Access to personal data;
(iii) Revocation of consent;
(iv) Correction of incomplete, inaccurate, or outdated personal data;
(v) Deletion of personal data processed with consent or unnecessary, excessive data, or when it is believed that any point of the LGPD was not met;
(vi) Information on the circumstances under which data may be shared with third parties, including businesses, partners, and institutions;
(vii) Information on the possibility of not providing consent and the consequences of refusal, when applicable;
(viii) All requests will be processed free of charge and will be subject to prior evaluation of the user’s identity and the feasibility of fulfilling the request, to ensure compliance with any obligations preventing the full fulfillment of the user's rights.
7.3. Transfer of User Personal Data. Some of your personal data may be transferred to other countries, for example, when we use cloud-based services for data processing or storage located outside Brazil. It is important to note that all legal requirements are followed, adopting best market practices to ensure the protection and privacy of your personal data.
8. DATA RETENTION PERIOD
8.1. Data Retention Period. ROSA AZUL KIDS has established data retention periods based on the objectives of processing and considering its legal obligations. We retain your personal data until the purposes outlined in this Privacy Policy are fulfilled, or as long as there are ongoing legal and/or contractual relationships between the parties.
9. GENERAL PROVISIONS
9.1. Applicability. If, for any reason, a competent court deems any provision of this Privacy Policy (or any part thereof) unenforceable, that provision (or part thereof) will be applied to the maximum extent allowed, reflecting the intent of ROSA AZUL KIDS's Terms, and the remaining provisions will remain in full force and effect.
9.2. Tolerance. Any tolerance for non-compliance with this Privacy Policy will be considered as mere liberality and will not be considered a novation or part of the current Terms.
9.3. Jurisdiction. The jurisdiction of Rio do Sul, State of Santa Catarina, is hereby elected to resolve any conflicts arising from this instrument, waiving any other jurisdiction, no matter how privileged.
By agreeing to the terms and conditions of this privacy policy, the user agrees to its provisions for the effective use of the offered service. Using the service without express written consent will be considered as tacit agreement.
Rio do Sul, Santa Catarina.