Shipping Policy

Delivery Policy | Rosa Azul Kids | Shop Online

Our Delivery Policy aims to clarify how our shipping works, including methods, delivery times, tracking, delays, and customer actions in case of delivery issues.

1. SHIPPING

1.1. Shipping Cost
Shipping costs vary according to the product’s weight, size, and the distance between our fulfillment location and the postal code (CEP) provided by the customer.

1.2. Shipping Changes
Different postal codes may result in different shipping rates, and free shipping may be available for certain locations only.

1.3. Shipping Availability
Some products may be available for delivery to specific postal codes only.

1.4. Free Shipping
Currently, we do not offer free shipping.

1.5. Address Changes
The CEP entered during checkout determines the cost, carrier, and delivery time. It is not possible to change the destination after purchase.

2. DELIVERY

2.1. Delivery Region
We deliver throughout Brazil.

2.2. Validation
Orders paid by credit card are validated within 24 hours; boleto payments take up to 72 hours. Shipping (picking, billing, dispatch) starts only after payment confirmation.

Note: Delivery time is counted from the moment the carrier picks up the order.

A confirmation email is sent after payment, and a tracking email will follow once the package is shipped.

2.3. Delivery Time
The estimated time appears once the postal code is entered. It varies by location and starts from dispatch, counting only business days (excluding weekends and holidays).

2.4. Delivery to Third Parties
Carriers may deliver to third parties, as long as they accept and sign the receipt.

2.5. P.O. Boxes / Correios
Deliveries to P.O. boxes or Correios branches are not supported. Always provide a physical address.

3. TRACKING

3.1. Object Tracking
Track your order by logging into your account under the “Orders” tab. You’ll also receive a tracking link via email after shipping.

3.2. Tracking Link
The link will be available in your account once the order is shipped.

3.3. Email Updates
We will notify you by email of every status update until delivery is completed.

3.4. Pickup at Correios
If your region is not covered by the carrier, the package may be sent to a nearby Correios branch for pickup. We’ll provide the Correios tracking code with location details.

4. DELAYS

4.1. Delivery Delays
If your order is delayed or misdelivered, contact our Customer Service within 20 days of the expected delivery date. After 30 days, no complaint can be filed.

4.2. Order Access
Log into your account, go to “Orders,” select the purchase, and click “Details” to view the full tracking history. If no delivery occurs past the deadline, please contact us via the footer or official channels.

Note: The first response from the carrier may take up to 48 business hours.

5. UNSUCCESSFUL DELIVERY ATTEMPTS

5.1. Absence of Recipient
Carriers will attempt delivery up to 3 times on different days and times. After that, the package will be returned to our Distribution Center.

5.2. Failed Delivery
If delivery fails, we’ll email you for updated information. You’ll have 7 calendar days to respond. Otherwise, the order will return to our Distribution Center.

5.3. Refunds
If delivery cannot be completed, we offer a full refund after the package is returned or the carrier’s claim is finalized:

  • Credit Card: Refund via chargeback within 2 billing cycles.

  • Boleto: Refund via bank transfer or PIX within 5 business days.

  • PIX: Refund directly to the payment account within 5 business days.

If there’s any issue, reach out to us and we’ll assist quickly. Carriers may deliver until 8 PM or even on Saturdays, so ensure someone is available to receive the package. 😊

Our goal is to provide a safe and positive shopping experience.

IMPORTANT CONSIDERATIONS

  • Orders placed on weekends or holidays are processed within the next 48 business hours.

  • Packages may be received by authorized third parties (doormen, relatives).

  • Refuse delivery if the package is damaged.